Copyright and takedown policy
How to report content on AROS that infringes copyright, and how AROS responds to a notice.
1. Giving notice
If you believe content published on AROS infringes your copyright or another right you hold, send a written notice to the Grievance Officer named below. The notice should identify the work you say is infringed; give the address (URL) where the material appears, or another reference that identifies it; give your name, postal address, telephone number and email address, and say whether you are the owner or act for the owner; state that you believe in good faith that the use is not authorised by the owner, its agent or the law; state that the information in the notice is accurate to the best of your knowledge; and carry your physical or electronic signature.
2. What AROS does with a notice
On receiving a notice that identifies the material and gives the information above, AROS acts expeditiously. Where AROS serves the content at a public address under /p/, it disables access to that address. Where AROS only records an external publication, it removes its record of the item and asks the customer to remove the external publication, which AROS does not control. A notice from a rights holder is not an order of a court or an intimation from an authorised officer, so it does not by itself start the 36-hour unlawful-content clock in rule 3(1)(d) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; a copyright complaint follows the general grievance period below, which is our own service commitment.
3. If the content is restored
A customer may show that it holds a licence, or that an exception or limitation in the Copyright Act, 1957 applies. If that is shown, AROS may restore the content or its record and tells the person who gave the notice. Nothing in this policy prevents either party from seeking a remedy in a court of competent jurisdiction.
4. Repeat infringers
Accounts of repeat infringers may be suspended or terminated under section 9 of the Terms of Service.
5. The clocks that apply
AROS acknowledges every grievance within 24 hours and aims to resolve it within 15 days: that is our own service commitment, not a period the Rules prescribe. One period below is stated as the law states it. On actual knowledge that content is unlawful, arising from an order of a court of competent jurisdiction or a written, reasoned intimation from an authorised government officer (a Joint Secretary or above; a Deputy Inspector General of Police or above, for the police), we act on that content within 36 hours, as rule 3(1)(d) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 requires, and our safe harbour under section 79(1) of the Information Technology Act, 2000 depends on our doing so. If you are not satisfied with the Grievance Officer's decision, you may appeal to the Grievance Appellate Committee within 30 days.
Notices go to the Grievance Officer: Tanishq Khandelwal (Director), SnxwFairies Innovations Private Limited, grievance@snxwfairies.com.